Frequently Asked Questions

Everything you need to know about our online courses.

Access & Pricing

Unlimited. Once you purchase a course, you have lifetime access. There is no expiration date, no subscription to renew, and no time limit. You can revisit the material as often as you like, at your own pace.

Yes, all updates are free. When a course is updated with new content, revised exercises, or material reflecting a new tool version, you get those updates automatically at no extra cost. You will never have to pay again for a course you already own.

The bundle gives you access to all current courses and all future non-certified courses that are added to the platform. When a new course is released that does not lead to a certification exam, it is automatically included in your bundle at no additional cost. Certified courses (courses that prepare for an official certification exam) may be sold separately.

Running a consultancy, test team or testing department, and want these courses available for everyone? We're happy to put together the right package and offer volume discounts for larger groups. Get in touch and let's have a chat.

Data & Privacy

Your account data (name, email), course progress, quiz results, and certificates are retained for as long as your account exists. We do not automatically delete accounts or progress data.

Operational data is cleaned up periodically: resolved support messages after 24 months, expired sessions after 90 days, and learning streak history after 24 months. This housekeeping does not affect your courses, progress, or certificates.

Certificates remain verifiable through their unique credential URL, independent of your account status.

For full details, please see our Privacy Policy.

Yes. When you complete 100% of a course, a "certificate of completion" is generated automatically. You receive it by email and can access it anytime from your My Certificates page. Each certificate has a unique verification URL that you can share with employers or include on your LinkedIn profile.

Accessibility

We target WCAG 2.1 Level AA, in line with the European Accessibility Act. In practice that means semantic HTML, a logical heading structure, ARIA landmarks, skip links, and full keyboard operation.

We also pay attention to sufficient colour contrast, resizable text, visible focus indicators, and support for the "reduced motion" preference. Videos use an accessible player with captions and transcripts where available, and meaningful images carry alternative text.

Full details are in our accessibility statement.

We are honest about the limits. Some older videos do not yet have full captions or a transcript, and we are working through them. Some downloadable PDFs do not yet fully meet the guidelines.

Third-party content we link to, such as the external practice web shop or embedded material, is outside our control and may have a different level of accessibility. We assess ourselves through manual checks, keyboard navigation, and screen readers, rather than a full formal audit by an external party.

Let us know at [email protected] or through the feedback link at the bottom of every lesson. Describe the page and what went wrong, and we will respond within five business days and look for a fix or an accessible alternative.

Course Content

Completely. There are no deadlines, no scheduled sessions, and no cohort you need to keep up with. You work through the material at your own pace, on your own schedule. Pick up where you left off, skip ahead, or revisit earlier lessons. It's entirely up to you.

Yes. Courses include interactive exercises in the browser, downloadable demo files you can run locally, and hands-on assignments. Most demos use practicesoftwaretesting.com, a demo web shop designed specifically for practicing software testing, so you work with a real web application and API from the start.

The course videos are created with AI assistance. The content, scripts, and structure are entirely mine, based on my professional experience and how I teach these topics in classroom trainings. I recorded my voice and appearance to create a digital presenter that delivers the lessons on camera. The result is a video of me explaining the material, produced with AI technology.

I chose this approach because it allows me to update videos quickly when tools or frameworks change, keeping the content always current. What you hear and see is my expertise and my teaching style. The production technology simply makes it possible to deliver that at a consistent, professional quality.

Two parts of the course use automation: the video narration (covered above) and quiz scoring. Everything else, including course design, assignment grading, and every reply you get through "Send message" or "Leave feedback", is written by me, Roy de Kleijn. Any change to this boundary is announced in the course change log. If you ever feel a grade or reply was not actually written by me, flag it through the feedback link and I will investigate.

All course content (text, videos, exercises, and quizzes) is in English. This is a deliberate choice: the tools, documentation, and communities you will work with professionally all use English, so learning in English prepares you for real-world practice.

Support

Yes. Two routes are available, and both end up in the same inbox:

  • Send message at the bottom of every lesson, for questions about the material, exercises, or anything that is blocking you.
  • Leave feedback at the bottom of every lesson, for suggestions, typos, or a confusing explanation.

Every message goes to Roy de Kleijn, the instructor. You get a real response with clarification, a fix, or concrete next steps, not just an acknowledgement.

Every message is answered within two working days during Dutch business hours: Monday to Friday, Central European Time, excluding Dutch public holidays.

The reply is substantive, with guidance, a fix, or concrete next steps. If a planned absence means a longer wait, that is announced inside the course before it happens.

Please see our Refund Policy for full details.

Availability

Germany's Fernunterrichtsschutzgesetz (FernUSG) requires providers of online courses sold to German residents to hold a certification from the Zentralstelle für Fernunterricht (ZFU).

As Testsmith does not currently hold this certification, we are unable to offer our online courses for sale to customers in Germany. We respect German legislation and therefore exclude Germany from course purchases.

If you have questions about this, please contact us.