Refund Policy

Note: This refund policy applies exclusively to online training session products purchased through our platform.

1. Scope

This refund policy applies exclusively to purchases of online training sessions through the Testsmith platform. For other services, please refer to the specific terms and conditions applicable to those services.

2. Right of Withdrawal

In accordance with our payment provider Paddle's guidelines, we offer a minimum refund period of 14 days for online training sessions.

Within this period, you may cancel your purchase and request a full refund, provided the following conditions are met:

The training session has not yet started or you have accessed less than 25% of the training materials
The refund request is submitted within 14 days of purchase
There is no abuse of this policy

3. Exceptions

The right of withdrawal expires in the following cases:

After the 14-day refund period has elapsed
When more than 25% of the training materials have been accessed
Upon completion of the training
When a certificate has been issued

4. Refund Procedure

To exercise your right of withdrawal, you can contact us via:

Email: info@testsmith.io
Phone: 0646730011

Please include the following information in your refund request:

Your name and the email address used for registration
The name of the training
The purchase date
The reason for the refund (optional, but helps us improve our services)

5. Refund Processing

After receiving and approving your refund request, we will process the refund within 14 business days. The refund will be issued using the same payment method used for the purchase.

The refund will be processed by our payment provider Paddle. You will receive a confirmation email once the refund has been processed.

6. Payment Provider

All payments and refunds for online training sessions are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle is responsible for handling payment transactions and refunds in accordance with their terms and consumer protection policy.

7. Questions

Do you have questions about our refund policy or would you like to submit a refund request? Please contact us at info@testsmith.io or by phone at 0646730011.

8. Changes

Testsmith reserves the right to modify this refund policy at any time. Changes will be published on this page and apply to purchases made after the publication of the change.

Last updated: 01-19-2026